Privacy Policy
Last Updated: January 2025 • Effective Date: January 1, 2025
Introduction
OrcaHive ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use OrcaHive.io, our website and chatbot platform.
1. Data Controller
The data controller responsible for your information is:
- •Owner and Operator: Abdallah Hussein
- •Location: Cairo, Egypt
- •Email: privacy@orcahive.io
2. What Data We Collect
2.1 Account Information
- • Name and email address
- • Password (encrypted)
- • Account creation date
- • Profile information
2.2 Billing Information
- • Billing address
- • Payment transaction IDs
- • Subscription plan details
2.3 Usage Information
- • IP address and location data
- • Browser and device information
- • Pages visited and features used
- • Chatbot creation and configuration data
2.4 Chatbot Data
- • Knowledge base content
- • Conversation logs
- • Analytics and metrics
3. How We Use Your Data
We use your personal data to:
- • Provide and maintain our Service
- • Process payments and manage billing
- • Provide customer support
- • Improve and develop new features
- • Send service-related notifications
- • Prevent fraud and ensure security
Important Commitment:
We do NOT use your personal data, chatbot content, or conversation data to train general AI models.
4. How We Share Your Data
We do not sell your personal data. We share information only with:
4.1 Service Providers
- • Payment processors
- • Cloud hosting providers
- • Email service providers
- • Analytics services
4.2 Legal Requirements
We may disclose data when required by law or to protect our rights and safety.
5. Data Security
We implement industry-standard security measures:
- • Encryption in transit (TLS 1.3) and at rest (AES-256)
- • Multi-factor authentication
- • Regular security audits
- • Access controls and monitoring
- • Secure infrastructure hosted on reputable cloud providers with strong security standards
6. Data Retention
We retain your data only as long as necessary:
- • Active account data: Duration of account plus 30 days
- • Billing records: 7 years (legal requirement)
- • Support communications: 3 years
- • Backup data: Deleted within 90 days
7. Your Rights (GDPR)
You have the right to:
- • Access your personal data
- • Correct inaccurate data
- • Request deletion of your data
- • Restrict or object to processing
- • Data portability
- • Withdraw consent
- • Lodge a complaint with supervisory authorities
To exercise these rights, contact privacy@orcahive.io
8. International Data Transfers
Your data may be transferred internationally. We ensure protection through Standard Contractual Clauses (SCCs) and encryption.
9. Cookies
We use cookies for essential functionality, analytics, and preferences. See our Cookie Policy for details.
10. Children's Privacy
Our Service is not directed to individuals under 18. We do not knowingly collect data from children.
11. Changes to Privacy Policy
We may update this policy with 30 days notice for material changes. Continued use constitutes acceptance.
12. Contact Us
Data Protection Officer: dpo@orcahive.io
Privacy Inquiries: privacy@orcahive.io
Website: https://orcahive.io
Acknowledgment
BY USING OUR SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ THIS PRIVACY POLICY AND UNDERSTAND HOW WE COLLECT, USE, AND PROTECT YOUR PERSONAL DATA.
For complete understanding, please read this in conjunction with our Terms of Service and Cookie Policy.
OrcaHive is an independently operated digital service owned by Abdallah Hussein, based in Cairo, Egypt.