Analytics Dashboard

Introduction

The Analytics Dashboard provides insights into your chatbot's performance, user engagement, and conversation quality. Use these metrics to improve your bot over time.

Key Metrics

Conversation Metrics

• Total Conversations: Number of chat sessions started
• Active Conversations: Currently ongoing chats
• Average Duration: How long conversations last
• Messages per Conversation: Average message count

Response Metrics

• Response Rate: Percentage of questions answered successfully
• Average Response Time: How quickly bot responds
• Confidence Score: Bot's confidence in its answers
• Fallback Rate: How often bot can't answer

User Metrics

• Total Users: Unique visitors who chatted
• New vs. Returning: First-time vs. repeat users
• User Satisfaction: Average rating from users
• Engagement Rate: Percentage of visitors who engage

Time Filters

View analytics for different time periods:

• Last 24 hours
• Last 7 days
• Last 30 days
• Last 90 days
• Custom date range

Popular Questions

See what users ask most frequently:

• Top 10 questions by volume
• Questions with highest satisfaction
• Questions with lowest satisfaction
• Unanswered questions

User Satisfaction

Track how satisfied users are with your bot:

• Thumbs Up/Down: Simple rating system
• Star Ratings: 1-5 star ratings
• Feedback Comments: Written feedback from users
• NPS Score: Net Promoter Score (Enterprise)

Conversion Tracking

Track business goals and conversions:

• Email captures
• Form submissions
• Button clicks
• Custom events

Exporting Data

Export analytics for further analysis:

• CSV Export: Spreadsheet format
• PDF Report: Formatted report
• API Access: Programmatic access (Pro)