Creating Chatbots

Introduction

Creating a chatbot in OrcaHive is straightforward, but understanding all the configuration options will help you build a more effective bot. This guide covers everything you need to know.

Bot Creation Wizard

The bot creation wizard guides you through the setup process:

Step 1: Basic Information

• Bot Name: Choose a descriptive name (e.g., "Customer Support Bot")
• Description: Brief description of the bot's purpose
• Language: Primary language for conversations
• Industry: Select your business category

Step 2: Behavior Settings

Configure how your bot behaves:

• Personality: Professional, Friendly, Casual, or Custom
• Response Style: Concise or Detailed
• Fallback Behavior: What happens when bot doesn't know the answer
• Handoff to Human: Enable live chat handoff (Pro)

Step 3: Initial Training

Add your first training data:

• Upload documents
• Paste text content
• Import from website (Pro)
• Use templates (optional)

Advanced Configuration

Conversation Flow

Control how conversations progress:

• Welcome Message: First message users see
• Suggested Questions: Quick reply buttons
• Follow-up Questions: Automatic follow-ups
• Conversation Timeout: Auto-close inactive chats

{
  "welcomeMessage": "Hi! I'm here to help. What can I do for you?",
  "suggestedQuestions": [
    "What are your business hours?",
    "How can I track my order?",
    "What's your return policy?"
  ],
  "followUpEnabled": true,
  "timeoutMinutes": 15
}

Response Customization

Fine-tune how your bot responds:

• Temperature: Control response creativity (0-1)
• Max Length: Maximum response length
• Context Window: How much conversation history to consider
• Confidence Threshold: Minimum confidence to respond

Integrations

Connect your bot to other services:

• CRM: Salesforce, HubSpot, Zoho
• Help Desk: Zendesk, Freshdesk, Intercom
• Analytics: Google Analytics, Mixpanel
• Webhooks: Custom integrations

Bot Templates

Start quickly with pre-built templates:

• Customer Support: Handle common support queries
• Lead Generation: Qualify and capture leads
• E-commerce: Product recommendations and order tracking
• Booking: Appointment scheduling
• FAQ: Answer frequently asked questions

Multi-Language Support

Create bots that speak multiple languages:

1. Enable multi-language in bot settings
2. Add training data for each language
3. Configure language detection (automatic or manual)
4. Test in each supported language

Best Practices

• Start Simple: Begin with core functionality, expand later
• Quality Over Quantity: Better to have accurate responses for fewer topics
• Test Thoroughly: Test with real user questions before deploying
• Iterate: Continuously improve based on analytics and feedback
• Set Expectations: Be clear about what your bot can and cannot do