Managing Multiple Bots

Introduction

As your business grows, you may need multiple chatbots for different purposes. This guide shows you how to manage them effectively.

When to Use Multiple Bots

Consider creating separate bots for:

• Different Websites: Separate bot for each domain
• Different Languages: Language-specific bots
• Different Departments: Sales, Support, HR
• Different Products: Product-specific assistance
• Testing: Development vs. Production bots

Organization Strategies

Naming Convention

Use clear, descriptive names:

• [Website] - [Purpose]: "Main Site - Support"
• [Language] - [Department]: "Arabic - Sales"
• [Product] - [Type]: "Product A - FAQ"

Folders & Tags

Organize bots with folders and tags (Pro feature):

• Create folders by website or department
• Add tags for easy filtering
• Color-code for visual organization

Sharing Training Data

Reuse training data across bots:

1. Export training data from one bot
2. Import into another bot
3. Or use shared knowledge base (Enterprise)

Bulk Operations

Manage multiple bots at once:

• Bulk Edit: Update settings for multiple bots
• Bulk Deploy: Deploy changes to multiple bots
• Bulk Archive: Archive old bots
• Bulk Export: Export data from multiple bots

Team Collaboration

Work with your team on multiple bots:

• Assign team members to specific bots
• Set permissions per bot
• Track who made changes
• Comment and collaborate

Best Practices

• Start Simple: Begin with one bot, add more as needed
• Consistent Naming: Use a naming convention
• Regular Cleanup: Archive unused bots
• Document Purpose: Add descriptions to each bot
• Monitor Performance: Track metrics for each bot