Understanding the Dashboard

Dashboard Overview

The OrcaHive dashboard is your central hub for managing chatbots, viewing analytics, and configuring settings. This guide will walk you through each section.

Main Dashboard Sections

Overview

The Overview section provides a quick snapshot of your account:

• Total Messages: Messages processed this month
• Active Bots: Number of deployed chatbots
• Response Rate: Percentage of successfully answered queries
• User Satisfaction: Average user rating

Chatbots

View and manage all your chatbots:

• See all created bots in a grid or list view
• Quick actions: Edit, Test, Deploy, Delete
• Status indicators: Active, Paused, Training
• Performance metrics for each bot

Analytics

Deep dive into your chatbot performance:

• Conversation Metrics: Total conversations, average duration
• Popular Questions: Most frequently asked questions
• Response Times: Average time to respond
• User Engagement: Active users, return rate
• Conversion Tracking: Track goals and conversions

Settings

Configure your account and preferences:

• Profile: Update personal information
• Security: Password, 2FA, API keys
• Billing: Subscription, payment methods, invoices
• Notifications: Email and in-app alerts
• Team: Manage team members (Pro/Enterprise)

Navigation

The dashboard uses a sidebar navigation for easy access:

Quick Actions

Access common tasks quickly:

• Create Bot: Start a new chatbot
• View Logs: Recent conversation logs
• Documentation: Access help articles
• Support: Contact support team

Keyboard Shortcuts

Speed up your workflow with keyboard shortcuts:

• Ctrl/Cmd + K: Open search
• Ctrl/Cmd + N: Create new bot
• Ctrl/Cmd + /: Show shortcuts
• Esc: Close modals

Customizing Your Dashboard

Personalize your dashboard experience:

• Widget Layout: Drag and drop widgets to rearrange
• Date Range: Filter analytics by custom date ranges
• Favorites: Pin frequently used bots
• Theme: Switch between light and dark mode